Your customers are constantly on their phones. Your message should be too.
Your customers want to reply — let them
Most SMS platforms only let you broadcast. But the moment a customer wants to respond — with a question, a change, a complaint — they hit a dead end. MessageWorks fixes that with genuine two-way messaging built into the same platform you already use to send.
Your team gets a shared inbox where every reply lands, attributed to the right contact with full history. Assign conversations, set auto-replies, and resolve queries — without switching to a different tool.
- Dedicated reply number — replies never go missing
- Shared inbox with team assignment and notes
- Auto-reply by keyword or outside business hours
- Full conversation history per contact
Where two-way messaging makes the difference
Any time a customer might want to respond, two-way messaging turns a one-sided broadcast into a productive dialogue.
Customer Service Queries
Let customers text their questions and get answers from a real person. SMS support feels personal and immediate — and your team handles it all in one inbox.
Sales Lead Qualification
Respond to inbound enquiries instantly. Route hot leads to the right sales rep and keep the conversation moving before interest cools.
Appointment Changes
When a client needs to reschedule, they just reply. Your team sees it instantly, confirms the new time, and updates the calendar — without a phone call.
Order & Delivery Questions
"Where's my order?" is a text, not a phone call. Resolve delivery queries fast, keep customers informed, and reduce inbound call volume.
Staff Rostering
Send shift updates and get confirmations back from staff. Two-way SMS makes roster management faster and far less frustrating for everyone.
Emergency Escalation
When an urgent situation needs a human response, two-way messaging ensures the right team member is in the loop and can act immediately.
From send to resolution — all in one place
Two-way messaging works alongside your existing campaigns. There's nothing extra to configure — just activate and start the conversation.
Get a Dedicated Number or Sender ID
Choose a dedicated Australian long number (purchased through your account) so contacts can reply directly — or send from a registered Sender ID (your brand name) combined with an Engagement Link so recipients can still reply and opt out even without a replyable number.
Send Your Campaign or 1-to-1 Message
Send a bulk campaign or reach out to a single contact. Either way, replies are captured automatically and linked to the right conversation.
Replies Land in Your Shared Team Inbox
Every response appears in a shared inbox visible to your whole team — just like email. No reply goes unseen, no matter how busy things get.
Assign, Reply and Resolve — Just Like Email
Assign conversations to team members, add internal notes, send a reply, and mark as resolved. Full conversation history is always attached.
FAQ's
Common questions about how two-way messaging works.