Your customers are constantly on their phones. Your message should be too.
Dedicated Virtual Mobile Number Service Australia
A dedicated number is an Australian mobile number assigned exclusively to your account. Send from it, receive replies to it, and let your customers save and recognise it — the same number, every time.
- No sharing — exclusively assigned to your account
- Customers can reply directly to your number
- Consistent identity across every campaign you send
- Works with Keywords for automated inbound handling
- All replies in your team inbox — assignable and logged
Dedicated Number vs Shared Number vs Sender ID
MessageWorks gives you three options for who your messages appear to come from. Here's how they differ.
| Feature | Dedicated Number | Shared Number | Sender ID |
|---|---|---|---|
| Number is yours alone | ✓ Yes | — | N/A — no number |
| Recipients can reply | ✓ Yes | ✓ Yes | — |
| Consistent number over time | ✓ Yes | — | ✓ Yes |
| Builds number recognition | ✓ Yes | — | Brand name instead |
| Works with Keywords | ✓ Yes | ✓ Yes | — |
| Australian mobile number | ✓ Yes | ✓ Yes | — |
| Included in standard plans | — | ✓ Yes | ✓ Yes |
Want branding AND replies? Many businesses pair a Sender ID for outbound campaigns with a Dedicated Number for keyword and reply handling.
Everything a dedicated number gives you
Your own permanent mobile number
A dedicated Australian mobile number assigned exclusively to your account. It's yours — no sharing with other businesses, no chance of messages mixing with someone else's campaign.
Full two-way messaging
Recipients can reply directly to your number. Replies land in your MessageWorks inbox — visible to your whole team, assignable, and fully logged against each contact's record.
Builds recognition over time
When you send consistently from the same number, recipients start to recognise it. No guessing who the message is from — your number becomes your identity in their phone.
Works with Keywords
Use your dedicated number as the entry point for Keywords. Contacts text JOIN, INFO, WIN or any word you configure — and MessageWorks fires the right automated response instantly.
Trackable and accountable
Every message sent from and received on your number is logged in your account. Full delivery reporting, opt-out tracking and conversation history per contact.
Shared across your team
Your whole team works from the same number. No more customers getting different replies from different numbers depending on which staff member is on today.
A dedicated number makes the most difference when…
Retail & loyalty programmes
Customers save your number after their first message. Every campaign you send going forward comes from a number they already recognise — dramatically improving open rates.
Service businesses
Tradespeople, clinics, real estate agents — anyone who has ongoing relationships with clients benefits from a consistent, replyable number their clients can save and recognise.
Franchises and chains
Give each location its own dedicated number. Replies go to the right team, reports are separated by location, and every customer gets a local feel — centrally managed.
Financial services and healthcare
Regulated industries where message provenance matters. Your dedicated number is the documented sender on every message, making audit trails clean and unambiguous.